Enterprise Management Systems, not just for CIO’s anymore
Posted by Rick Pandolfi on Sun, Feb 06, 2011 @ 09:51 AM
Enterprise Management Systems, not just for CIO’s anymore
Who is responsible for your company’s success? Everybody? No body? How finely would you like to split those hairs?
Is it easier to think about it framed this way: who stands to gain the most if the company succeeds? Who stands to lose the most when it fails to deliver quarterly results? Still not clear?
How about this: who is responsible for customer acquisition, retention, expanding mind and wallet share?
If you came up with a quick and clear answer, click here
If you were willing to ponder the question more deeply, click here or, in the interest of fair play here.
My point is that the Chief Information Officer is not solely responsible for product design, product delivery, distribution, marketing communications, customer service, sales, or any of the important domains or sub-domains of your enterprise. I would even go so far as to say she is not solely responsible for the Information of your enterprise. If you agree with me click here.
I know that everyone in your enterprise would like to see the CIO wring more value out of the IT Organization for less money. Heck, I would love to see her do that too. Because she could hire my team to help her do that and we would be doing business together for the remainder of her tenure, but that is a different pitch altogether.
The fact is, CIO’s have been doing a great job across the board in managing to no or low growth budgets, but they’re fighting an increasingly difficult battle. Enterprise Infrastructures are growing like hot cakes (just seeing if you’re paying attention):
● Network device growth is growing 200% annually on average;
● Network heterogeneity is at an all-time high and complexity, with proliferating operating system versions deployed;
● Increased devices deployed in an “unknown” state.
These pressures and dynamics have an impact in only one significant area – CUSTOMER EXPERIENCE
In my next post I will offer some statistics that will hopefully get CEO, CFO, VP of Sales attention.
Rick Pandolfi