MKAdvantage was founded in Chicago, IL in 2006. Our focus is to enable our customers to gain maximum advantage from their ITSM/ITIL related investments in support of serving their customers and delivering on their corporate missions. MKAdvantage is a privately held, 100 percent US Army Veteran owned business with a powerful ethos of investment optimization and customer satisfaction. Our early customers included CBEYOND, US Cellular, and SAVVIS. We have since expanded our reach and offerings into the enterprise, delivering mission critical services to companies such as Nationwide and Wells Fargo.
The principal owners and consultants of MKAdvantage have vast experience with IBM Tivoli and Netcool solutions, as well as HP, Cisco, InfoVista, Monolith, Groundwork OpenSource, Microsoft and Oracle products and solutions.
MKAdvantage’s success has been achieved by focusing on outcomes. Our approach:
- Minimize customer costs and risk;
- Take advantage of existing infrastructure and best practices;
- Rationally augment capabilities with powerful and tested automations, integrations & enrichment, suppression, correlation, and escalation rules and strategies;
- Retire and consolidate where there are redundancies and obsolete tool inventories;
- Methodically migrate to state-of-the-art, next generation platforms when a compelling business case requires it.
Above all MKAdvantage enables our customers to succeed in the context of today's charter and mantra: Deliver More with Less.